Hosted IVR is a cloud based IVR solution offered by a third party and not hosted in your own premise. It works on standards of IVRS, which stands for Interactive Voice Response System. It is software that runs over telephone network as a front-end application.

Hosted IVR solution is basically used by small and medium businesses (Especially Startups) to handle incoming calls with a greeting and transfer the same calls to a department or people handling those queries. For example - Welcome to ABC Company. On your phone keypad Press 1 for sales, 2 for accounts and so on. This is more like an automated attendant used an IVR. In simpler term as per telecom professionals - the purpose of Hosted IVR is to take input using DTMF, process it, and as a result, route calls. The term voice response unit is also used as well at times.

The ease of interaction with the user through phone's keypad (DTMF) and direct transfer to relevant person or team has increased the needs of Hosted IVR by folds. Hosted IVR system can be configured in multiple ways including fetching responses depending upon the user's input on their phone's keypad.

IVR can be implemented In-premise using EPABX or could be outsourced to Hosted IVR Service provider like Telecoms Supermarket India. As Cloud Telephony is emerging in India, setting up a Hosted IVR has become like a commodity and any business can start the service on your own number in matters of minutes without spending anything on hardware or infrastructure.

Hosted IVR System save money to businesses in terms of Telecommunication service and also gives a significant incremental growth in incoming leads, which you may miss due to a traditional IVR system implemented on EPABX In-premise.

Some of the advantages of using Hosted IVR are:

• No CAPEX to start the service
• Pay as you use - No fixed monthly costs
• Unlimited scalability
• Redundant cloud based network, so no downtime
• Bring your own number or we can provide you with a Virtual Number
• Real-time upgrades without spending on development of system
• 24x7 technical support for 99% uptime
• Access reports anytime from anywhere online
• Advance analytics indicators for better resource usage

IVR Service is ideal for Small Businesses and Startups in India.

Advance call management, No CAPEX or infrastructure requirement and auto-fail over makes Telecoms Supermarket India's Hosted IVR service best choice for the small businesses in India.

We enable small business in India to use sophisticated IVR service for a fraction of actual cost. Enabling your business to handle multiple calls and build call flows with unlimited scalability. Our API stack can be used to manage your business call flows or integrate with different third party applications or CRM.

A simple Hosted IVR system can be configured in a way that after working hours either your calls land in a voicemail where caller can leave a recorded message or they can opt for a callback. Small business hosted IVR flow then can be further customized to incorporate the response received by the third party software as well.

Contact us for a demo and we will amaze you in terms of what we can do for your business and generate more leads leading to better ROI. Hosted IVR in India, means Telecoms Supermarket India.