Call Center Solutions
Build your world class Call Center with Telecoms Supermarket Omnichannel Contact Center Solutions.
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Telecoms Supermarket India offers the first full-featured product of itβs kind in India, containing all components required to run a complete contact center without having to mix, match and experiment. Let you focus and achieve your business goals efficiently without having to struggle with technology!
We all understand that customer expectations are increasing with increase in demanding for relevant and helpful solutions and services. When looking for a right provider for contact center solutions, only one name comes on top of the list and that is Telecoms Supermarket India which compares and offers the best contact centre solutions most applicable to your business needs. Customers have used open source platforms with freelancers and the expectations are ruined of in-efficiency, non-information or single mind to think and answer to their queries.
Telecoms Supermarket India is India's leading platform when it comes to call center solutions providers, and caters futuristic solutions and services to larger number of call centers and even businesses to support their tele-sales and help them to make simple operations to get most promising results. We in-fact supply a call processing system that automates the process of calling and doesn't waste time in connecting call, dialing numbers, etc. Our major goal is to maximize business productivity, building relationships with customers and agents by providing highly experienced solutions.
We only work with partners who have team of experienced developers to customize solutions, Support for any after sale needs, and R&D, which helps in developing excellent technology. We deliver resourceful contact Center experience to keep the client's businesses high. Our long-term experience of serving different vertical and scale of Industries help us to enhance as well as provide superior services to our clients. Ours cutting-edge call center solutions in Delhi/NCR and PAN India will of-course help you to cater better support to your customers along with keeping a log of the entire data for future purposes and decision making. All the logs are securely stored in the databases in call center software that is customized according to customer's requirements. The logs can be easily retrieved when required.
Telecoms Supermarket India's Contact Center Solution Features
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Automatic call distribution (ACD)
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Skill based routing
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Advanced inbound, outbound and blended capabilities
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Interactive voice response (IVR)
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Omni-channel support
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Virtual queuing
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Unified agent desktop (CRM)
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Customer 360 degrees
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Social conversations
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In-premise, Cloud or Hybrid setup
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Knowledge base
Reason to Choose Telecoms Supermarket India's Call Center Suite?
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Bespoke and customised solutions as your business needs
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Unmatched telephony options
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Reduced cost & Infrastructure, Increased productivity
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On the cloud, on Premise AND Hybrid
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Super easy to use
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Integrate and extend as needed
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Economical pricing on per user basis
Give us a call today to discuss about your contact centre software requirements in India and Worldwide on 011-4290 8899 and we are sure we will offer you best solution at un-matched price.
Your Details
Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. We help you convert a cost center into a profit center by using agent downtime to automatically initiate outbound calling campaigns. Whether you choose a cloud, In-premise or hybrid model, we offer complete contact center solutions that grow with you.
Inbuilt Predictive dialing experience - Two ways how agent idle time can be reduced:
- Semi-automating the calls: when you semi-automate the calls, though the dialer doesn't dial the number it opens the people profile page whom you want to dial. Thus thinking about whom to dial next gets eliminated.
- Predictive Dialing: The agent time will not be wasted on listening to the busy tones, answering machine etc. Modern technology enables the call center solutions system to recognize these elements and only answered calls are routed to the agents.
Modern Technology enables you with live monitoring. We provide the same modern analytics and real-time dashboard to view and monitor your agents for live calls, call waiting times, average call times, etc.
Give your employees the right tools to be productive and meet your performance metrics (Your business metrics are your agents metrics, right?). We can offer a contact centre platform that integrates the latest technologies and digital tools with your existing applications. Thus enabling your business to deliver the service that your customers want on the channels, they prefer - and beat your first-contact resolution goals in the process. Your customers will thank you for it.
Find Out How We Can Work for You. Set Up a Call.
Telecoms Supermarket India works with most reputable and license holder Cloud Contact centre providers to offer best solution anywhere in India. Get our free Telecoms audit for best solution at lower costs.